Guest Lecture held by Dr. A. Emunds of T-Systems
Sven-V. Rehm • 22. März 2018
Dr. Axel Emunds, T-Systems International GmbH , today gave a guest lecture on Service Management as part of my Introduction to MIS lecture. Dr. Emunds introduced the students to the concept of ICT-enabled services, highlighting the fact that most of the services around us require production factors unseen by the customer, at the same time being the core asset of service providers. His lecture, being an integral part of the lecture for several years, also gave an overview of current management instruments in the domain of IT Service Management.
(Picture: symbolic archival picture)
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